We strive to provide excellent service and customer satisfaction. This Refund Policy outlines the conditions under which refunds will be provided in compliance with UK laws.

1. General Refund Policy

• Service Fees: Fees for the mobile cloakroom service are generally non-refundable except under specific circumstances outlined below.
• Cancellation by User: If you cancel your reservation at least 24 hours before the scheduled drop-off time, you may be eligible for a full refund. Cancellations made less than 24 hours before the scheduled drop-off time are not eligible for a refund.

2. Refund Eligibility

• Service Not Provided: If we fail to provide the Service as agreed (e.g., our mobile cloakroom service was unavailable without prior notice), you are entitled to a full refund of the service fee.
• Late Collection: If we do not return your items within the agreed time frame due to our fault, you may be eligible for a partial or full refund based on the delay.
• Lost or Damaged Items: In the event of lost or damaged items, our liability is limited as outlined in our Terms and Conditions. Refunds for lost or damaged items will be considered on a case-by-case basis.

3. Requesting a Refund

To request a refund, please contact us within 14 days of the date of the issue that gives rise to your request. Provide your booking details, reason for the refund request, and any supporting documentation.

• Email: Info@gohangers.com
• Phone: 03333393137

4. Processing Refunds

Refunds will be processed within 14 days of approval. Refunds will be issued to the original payment method used at the time of booking. If the original payment method is unavailable, we will work with you to determine an alternative method.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to this Refund Policy.

6. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:

• Email: Info@gohangers.com
• Phone: 03333393137
• Address: 172, Gainsborough avenue, OL8 1AL